STUDIO POLICIES

Grip Socks Required

For safety and sanitary reasons, you are required to wear grip socks. Available for purchase at the studio.

Class Cancellations

We require a 5-hour notice to switch or cancel a class. If you fail to cancel or switch your class prior to the 5-hour window before class, the following charges will apply: Unlimited members & introductory 2 week clients will be charged a $15 late cancellation fee or a $25 no-show fee. Everyone else will simply lose that session from their package or membership. Due to the short cancellation window, there will be no exceptions. This policy gives another client adequate time to fill a spot that was otherwise filled.

Waitlist

You can be added to a class from the waitlist up to 5 hours before class (Example- 7am class waitlist, you can be added up until 2am). If you’re on a waitlist for an early class, we suggest going to bed prepared to take class in the morning if you’re added overnight OR you may remove yourself from the waitlist if you have not been added by the time you go to bed. If you are signed up for multiple Classes or waitlists, you will be responsible for payment for all of them unless you cancel outside of our 5 hour window.

On-time Arrival

It is very important to arrive on time to respect other clients and your instructor. If you arrive late and are not present when the instructor begins the session, your space may be given to someone who is waiting. NEW CLIENTS must arrive 10 minutes early.

Elevate Package Expiration

MINDBODY software system requires us to set an expiration date on packages. However, we want you working out with us! So if you need an extension on the expiration date of your package, please email us at connect@elevatetraining.com.

Unlimited Memberships

Unlimited memberships allow 1 reservation per day. If you would like to take additional classes, you may do so for a discounted rate of $12/class. All you have to do is sign up – we will take care of the charge for you!

Early Termination for Memberships

All memberships require a 3 month or 3 purchase minimum. If you would like to cancel before your commitment is complete, you will be charged a $100 fee. Please email connect@elevatetraining.com.

Refunds

Subject to certain restrictions, ALL SALES ARE FINAL. All classes and memberships are non-refundable.